The Dynamic Duo: Workload Automation & Robotiq.ai for Unstoppable Automation

​Let us begin with understanding Robotiq.ai, what it is all about before moving to our Robotiq.ai Plug-in, and how it benefits our workload automation users. To empower your Workload Automation environment, download the Robotiq.ai plug-in available on Automation Hub.

​Introduction:
The Robotiq.ai plugin for HCL Workload Automation (HWA) enables seamless integration and automation of Robotiq tasks within enterprise job streams. This plugin allows users to define, execute, and monitor Robotiq processes directly from HWA, providing a streamlined approach to managing robotic process automation (RPA) activities. By leveraging the Robotiq.ai plugin, organizations can automate repetitive tasks, enhance productivity, and ensure consistent execution of business processes. The plugin supports various operations such as executing tasks, handling exceptions, and managing job logs, making it an essential tool for integrating Robotiq.ai capabilities into enterprise scheduling workflows.

Understanding Robotiq.ai:
The Robotiq.ai plugin for HWA is designed to facilitate the automation and management of Robotiq tasks within enterprise job streams. It allows users to define, execute, and monitor Robotiq processes directly from HWA, providing robust task execution, exception handling, and job log management. Users configure connection and action parameters to communicate with the Robotiq.ai API and specify task details. The plugin also supports reconnect and kill operations, ensuring reliable and efficient automation of business processes. Output properties capture the results and status of tasks, facilitating easy access to execution outcomes.

Key Features:

Seamless Integration: Integrates Robotiq tasks directly into HCL Workload Automation (HWA) job streams, allowing for streamlined management of robotic process automation (RPA) activities.
Task Execution: Executes Robotiq tasks using the CompatibilityTaskActionManager, enabling users to automate complex processes with ease.
Exception Handling: Includes robust mechanisms for handling exceptions during task execution, ensuring that errors are logged and job statuses are updated accordingly.
Job Log Management: Manages job logs by opening, recording, and closing log files, ensuring that all execution details are captured for review and troubleshooting.
Reconnect Operations: Supports reconnect operations to resume job execution in case of server outages, ensuring continuity and reliability.
Kill Operations: Allows for the termination of jobs when necessary, providing control over job execution and preventing unwanted processes from continuing.
Output Properties: Captures the results and status of executed tasks, providing detailed information about the outcome and enabling users to access specific output values easily.
Configuration Flexibility: Offers configurable connection and action parameters, allowing users to tailor the plugin to their specific needs and ensure proper communication with the Robotiq.ai API.
Enhanced Productivity: Automates repetitive tasks, reduces manual effort, and ensures consistent execution of business processes, enhancing overall productivity.

Use Cases:
Automated Customer Support Ticket Processing:
Automate the categorization and assignment of customer support tickets to ensure timely processing and improve customer satisfaction. The plugin retrieves new tickets, processes them using Robotiq.ai, and notifies relevant departments.
Financial Data Processing and Reporting:
Streamline the processing of large volumes of financial transaction data and generate daily compliance reports. The plugin automates data retrieval, processing, and report generation, ensuring accuracy and timeliness.
Inventory Management Automation:
Monitor inventory levels across multiple warehouses and automate the generation of restock orders. The plugin helps maintain optimal inventory levels, reducing the risk of stockouts and enhancing operational efficiency.
HR Onboarding Process Automation:
Simplify the HR onboarding process by automating the creation of employee records, assignment of training modules, and setup of IT accounts. The plugin ensures a consistent and efficient onboarding experience for new employees.
IT Infrastructure Monitoring and Maintenance:
Automate the monitoring and maintenance of IT infrastructure to ensure optimal performance. The plugin enables proactive system health monitoring, issue identification, and execution of maintenance tasks, reducing downtime and enhancing system reliability.

Getting Started:
To get started with Robotiq.ai Plug-in, follow these basic steps below and let us see how easy it is to start and monitor the jobs.
In the Assets section, add a new task template and choose "Robotiq.ai.".

General Information Tab:​

Connection:
Establish a connection by entering the necessary details to access the Robotiq.ai system.

​Subsequently, you can verify the connection to the Robotiq.ai system by choosing Test Connection.

​Action:
After the connection has been correctly tested, you can describe the details of the job and the action you want to perform by heading to the Action tab.
Enter the Stage, Department Name, Process Name and Priority

Saving and submitting your job:
Your work must be submitted into the current plan. The job stream that automates the flow of your business processes can have your job added to it. Click on Run Job from the Task template section under Assets tab of the job definition screen.
After receiving a confirmation message, you can see the current situation by switching to the monitoring view.

​Monitor page:  Click on jobs on the monitor page to view the jobs that have been submitted.

​The status should be changed to successful if the job is successful in the backend Robotiq.ai .

Job log:
Select the job and click on tasks

Select the job and click on Task log

In Conclusion:
The Robotiq.ai plugin is a powerful tool that empowers you to leverage the benefits of RPA within your Workload Automation environment. By simplifying robot development, enabling remote management, and providing seamless integration with existing systems, the Robotiq.ai plugin unlocks new possibilities for automating tasks, improving operational efficiency, and reducing human error in repetitive administrative processes.

---

Ernesto Carrabba, Product Manager, HCL Clara, HCL HERO and HCL Workload Automation 
Ernesto Carrabba is the Product Manager for HCL Clara, HCL HERO and HCL Workload Automation. Ernesto is a very dynamic product manager with experience in building and launching IoT products, combined with a master's degree in mechanical engineering and study researches on Augmented and Virtual Reality