SELF SERVICE CATALOGUE

​The Self-Service Catalog is a solution to automate routine business tasks and run them from mobile devices without having to install and learn about the whole HCL Universal Orchestrator product.

​It enables users to execute workflows seamlessly from their mobile devices or computers, offering flexibility and efficiency without unnecessary complexity. This tool is ideal for today’s fast-paced digital environment, helping businesses streamline operations.

What is the Self-Service Catalog?The Self-Service Catalog is an intuitive platform that bridges the gap between complex orchestration tools and end-user simplicity. With this solution, users can submit service requests without needing deep technical knowledge of engines, tasks, or workflows.
Primarily envisioned for mobile devices, the Self-Service Catalog ensures flexibility and accessibility. However, it is equally effective when accessed through a web browser on a computer, making it versatile for diverse business environments.
 
 
Key Features

1. Mobile Accessibility: Trigger and manage workflows from mobile devices without extra installations or training.
2. Web Browser Support: Full functionality available on any web-connected computer.
3. User-Friendly Automation: Tasks and workflows are defined via an intuitive UI for effortless execution.
4. Approval Flow Integration: Supports Jira and ServiceNow for approval workflows with real-time status tracking.
5. Linked Workflows: Services connect directly to workflows executed by the HCL Universal Orchestrator engine for seamless operations.

Creating a service using UIRefer to the below url to create a service which requires approval using UI.
https://help.hcl-software.com/UnO/v2.1.0/Mobile_guides/ssc_ui.html

Example : Create a Service via the new UI 
1.  Create a new workflow and add a new trigger.

​2. Enter details like Name, Published (true for creating a service), Tags etc.

3. Enter the type of service Variable and their mandatory/optional fields. To get the details regarding different types of service variables , check the below url :
 
https://help.hcl-software.com/UnO/v2.1.0/Mobile_guides/t_ssc_ocli.html
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4. After creating the service, deploy the workflow as a service.
Real-World Business Use Case Scenario1. Consider an organization managing frequent software license requests:

• Employees submit license requests through the Self-Service Catalog.
• The request triggers an approval workflow integrated with Jira.
• A manager reviews and approves the request.
• The service executes a linked workflow, ensuring licenses are provisioned seamlessly.

2. Consider a scenario where Andrew needs to buy a virtual machine to perform a proof of concept on a new project

• Andrew needs a virtual machine for a new project but is unfamiliar with HCL Universal Orchestrator.
• Jacob, an expert, reassures Andrew that Self-Service Catalog is intuitive and it pre-configures services.
• Andrew accesses Self-Service Catalog and selects the "VM" tag to find the service for requesting a virtual machine.
• He fills in the required virtual machine specifications (size, OS, CPU) and submits the request.
• The request requires approval from the business unit director, so the status is "Waiting for approval" until approved in Jira.
• Once approved, the virtual machine creation starts, and Andrew is notified when it's complete.
• Andrew can now use the virtual machine for his project, thanks to the streamlined process provided by Self-Service Catalog.

Conclusion
The Self-Service Catalog is more than just a tool; it’s a gateway to simplifying operations and empowering users. Whether you're an application developer, scheduler, or end-user, the catalog transforms complex orchestration into a smooth, accessible process.
Adopt the Self-Service Catalog and experience a new level of business automation and efficiency!

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​Shubham Singh - Consultant at HCLSoftware
 
Shubham Singh is a Consultant at HCL Software, contributing his expertise to the Workload Automation team. With a strong foundation in technologies such as Java, Spring, and SQL, he is passionate about developing robust and efficient solutions. Beyond work, Shubham is an avid cricket enthusiast and enjoys expressing himself through dance, balancing his professional pursuits with his creative and athletic passions.