Simplify Business Tasks with HCL Self-Service Portal: A Game-Changer for B2B Efficiency

​In today’s fast-paced business world, the HCL Self-Service Portal offers an intuitive, mobile-friendly solution to streamline workflows, manage approvals, and fulfill resource requests. Built for agility, it empowers teams across industries to minimize downtime and maximize productivity—all with just a few clicks.

What Sets It Apart?
The Self-Service Portal ensures simplicity and speed, enabling users to handle critical tasks like resource allocation, system optimization, or workflow monitoring without relying heavily on IT.
Here's how businesses are leveraging its potential:

1. Developers: Streamlining CI/CD Pipelines
Mamta, a lead developer at a SaaS company, needs a staging environment to replicate a bug in a time-sensitive release. She uses the portal to avoid delays:

• Step 1:  she creates the “Create Temporary Staging Environment” service from Graphical designer.

• Step 2: she inputs configurations like application stack and storage, then after submitting the request from the Catalog Tab, a ticket number is displayed.

• Step 3: her manager approves it instantly through ServiceNow.

• Step 4: progress can be tracked in real time, from Setup Initiated to Ready for Use in the Orchestration Monitor.[1] [2] 

• Step 5: the environment goes live within an hour, enabling her team to resolve the bug before the day’s standup.

2. Pharma: Ensuring Clinical Trials Stay on Schedule
A pharmaceutical company conducting a crucial clinical trial faces delays due to insufficient computing power for simulations. The coordinator creates the “Request Additional Cloud Resources” service to resolve the issue:
 

• Customize & Submit: specifies the resource size and duration requirements from the Graphical Designer.
• Instant Approvals: IT approves the request via ServiceNow in minutes.
• Rapid Deployment: resources are provisioned within hours, ensuring the trial progresses smoothly.
• Monitoring in Action: the team tracks the request status and resource performance using the portal's real-time monitoring feature

3. Banking: Minimizing Downtime During Crises

• A major bank’s loan disbursal system crashes during peak hours, causing delays. The operations manager resolves the issue through the “Restart Critical Server” service:
• Rapid Action: submits a priority restart request.
• Real-Time Tracking: tracks the request status from In Progress to Resolved via the portal's monitoring feature.
• Crisis Averted: the system is restored promptly, minimizing disruption for customers.

Why Choose the HCL Self-Service Portal?

• Accelerated Resolutions: reduces dependency on IT for routine requests.
• Monitoring Made Easy: tracks the status and performance of requested services in real-time.
• Anywhere, Anytime Access: manages workflows and approvals via mobile.
• Scalable for Growth: adapts seamlessly to dynamic workloads.

With the HCL Self-Service Portal, businesses can enhance operational efficiency, resolve issues faster, and maintain a competitive edge.
Empower your team to achieve more today!
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Mamta Kumari Singh
​HCLSoftware