Unleash AI Power in Your Workflows: Introducing the Amazon Bedrock Agents Plug-in for HCL Universal Orchestrator

In today's fast-evolving business environment, leveraging sophisticated AI is crucial for impactful automation. HCL Universal Orchestrator now integrates with Amazon Bedrock Agents, enabling you to embed powerful generative AI directly into your enterprise workflows. ​

This plug-in, available in our Automation Hub, empowers you to automate complex, multi-step tasks that benefit from advanced AI reasoning and interaction.

Embed Generative AI into Your Automation
The Amazon Bedrock Agents plug-in connects the AI capabilities of Amazon Bedrock with HCL Universal Orchestrator's robust orchestration. Agents, configured in your AWS Amazon Bedrock console to align with your business data and systems, are easily invoked within your HCL Universal Orchestrator automations. A key advantage is its prompt-driven automation: initiate an agent’s complex actions using simple natural language prompts, greatly simplifying the use of advanced AI.

Elevate Automation with Cutting-Edge AI Features
Empower your workflows with a new degree of autonomy. Amazon Bedrock Agents, orchestrated by HCL Universal Orchestrator, can execute intricate, multi-stage operations, freeing your teams to focus on strategic initiatives. Features like memory retention allow for more coherent, context-aware interactions in ongoing tasks, while dynamic API calling and Retrieval Augmented Generation (RAG) ensure agents respond intelligently using your relevant business information.

Orchestrating Complex, Data-Driven Processes
HCL Universal Orchestrator intelligently manages the deployment of Amazon Bedrock Agents within your workflows. It triggers these agents for specialized tasks like data synthesis or analysis and then uses their outputs to guide subsequent automation steps. This facilitates the automation of nuanced processes previously considered too complex for traditional approaches.

Intuitive Interaction and Precise AI Control
Activating an Amazon Bedrock Agent within an HCL Universal Orchestrator workflow is straightforward. Natural language prompts direct the agent, and its outputs are seamlessly integrated back into the HCL Universal Orchestrator workflow. This allows for precise application of AI capabilities, governed by your overall automation strategy.

Real-World Impact: Illustrative Use Cases
This integration opens up numerous possibilities:

• Insightful Data Analysis: Prompt agents to analyze datasets, generate visualizations, or create reports by interacting with data sources and even running code securely.
• Enhanced Customer Support: Utilize agents to field customer queries, connecting to knowledge bases and internal systems to provide relevant, natural language responses.
• Intelligent Inventory Management: Task agents with real-time inventory checks, integrating seamlessly into automated procurement or fulfillment processes.

Example Workflow: Streamlined Supplier Analysis
Optimize your supplier selection with HCL Universal Orchestrator and Amazon Bedrock Agents:

1. Initiation & Analysis Trigger: A procurement request in HCL Universal Orchestrator identifies potential suppliers and tasks an Amazon Bedrock Agent for a deep market and capability analysis, scoring them on capacity, expertise, and quality using internal data (ERP, SRM).
2. Automated Filtering & Risk Assessment: HCL Universal Orchestrator uses an automated checkpoint to filter suppliers based on scores. It then triggers another Bedrock Agent for a supplier risk assessment, generating a risk score from financial stability and compliance data.
3. Financial Health Check & Decision: A further Bedrock Agent performs a detailed financial health check. With this comprehensive, AI-driven analysis, HCL Universal Orchestrator facilitates informed manual negotiation and final supplier selection.

​Conclusion: Advance Your Automation with Intelligent Agents
The Amazon Bedrock Agents plug-in for HCL Universal Orchestrator offers a transformative way to enhance your automations with generative AI. By leveraging an agent's ability to understand natural language, interact with diverse data, and execute complex processes, your organization can achieve significant efficiency gains, reduce manual intervention, and tackle more sophisticated automation challenges. This empowers you to focus on strategic growth and drive innovation.

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Ernesto Carrabba, Product Manager, HCL Clara, HCL HERO and HCL Workload Automation 
 
Ernesto Carrabba is the Product Manager for HCL Clara, HCL HERO and HCL Workload Automation. Ernesto is a very dynamic product manager with experience in building and launching IoT products, combined with a master's degree in mechanical engineering and study researches on Augmented and Virtual Reality

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