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UnO Multitenancy: How a Single Instance Can Power Multiple Business Processes

Sophia, the owner of a small but rapidly scaling logistics and delivery company, needs to automate several business processes such as managing package routing, optimizing driver schedules, and the customer support flow. Sophia wants to use a single instance of UnO to manage the different processes without disruptive interactions between them while keeping data separated between business areas.

HCL Universal Orchestrator (UnO) is now available as a true cloud-native SaaS solution bringing intelligent, autonomous process orchestration to enterprises that need to move faster, govern smarter, and scale AI without limits.

Enterprises that win in the next decade will not be the ones that automate the most tasks. They will be the ones that orchestrate the most intelligently, coordinating people, systems, and AI agents as one unified operation.

The conversation around AI and automation has fundamentally changed. When I sat down for a recent executive panel at a CIO day event, the focus was not on if we should automate, but how we orchestrate human expertise and automated intelligence to scale operations in complex environments. The era of simple Robotic Process Automation (RPA) is ending. We are now in the age of Intelligent Orchestration, where enterprise automation becomes a competitive advantage for agility, not just cost savings.

The HCLSoftware Universal Orchestrator (UnO) AI Pilot is a generative AI-powered assistant that simplifies and accelerates the creation of IT automation workflows. In everyday terms, think of the AI Pilot as a knowledge base of templates and suggestions for your DevOps teams and IT operators. Instead of manually writing complex scripts or piecing together automation steps, a user can describe their desired outcome in plain English, and the UnO AI Pilot generates the corresponding automation workflow.

As 2026 begins, organisations are embedding agentic AI across their tech stacks. Agents now support service management, supply chains, identity and access control, financial approvals, and customer interaction. They observe conditions, recommend actions, and increasingly act on behalf of users and systems. As workflows shift from deterministic processes to decisions shaped by probabilistic models, behaviour becomes faster and more scalable, but also more variable.

Let us begin by understanding Microsoft Power BI, its capabilities, and how the Power BI Plug-in enhances HCL Automation Orchestration users by enabling seamless orchestration of dataset refreshes and monitoring. This integration empowers businesses to maintain real-time, data-driven insights with minimal manual intervention.
The Microsoft Power BI plugin can be downloaded from Automation Hub to enhance your Workload Automation setup.

The management of methods or processes can be challenging when they contain numerous tasks and complex dependencies. Managing complexity and tracking progress can be daunting without clear visualization of tasks and their relationships. A simplified hierarchical structure can greatly improve this type of scenario.

To get started, let's explore what Snowflake Cortex Agents are and how the new plug-in brings their power to HCL Automation Orchestration users. Modern business automation is increasingly driven by generative AI, which excels at handling complex, multistep tasks. Snowflake Cortex Agents, created within the Snowflake framework, can connect to your company's systems, APIs, and data sources to effectively fulfil user requests.