It is always good when issues are notified prior, to take precautionary steps.There are cases like technical issues where a ticket needs to be created immediately if something goes wrong and we cannot have waiting time to raise the ticket manually. At times, we need error logsto be retrieved automatically for trouble shooting.
February 27, 2018 Francesco Brillante, Senior Developer
IT environments are usually affected by routine maintenance activities on workstations and servers: it might happen due to a security patch to be installed, an environment to be upgraded, a middleware to be enhanced, etcetera.
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