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Empowering Workflows with Human Interaction in HCL Universal Orchestrator

Modern automation platforms are increasingly focused on removing friction between systems and people. However, many real-world processes still require human decisions, approvals or data input.
With the introduction of Human Tasks in HCL Universal Orchestrator, workflows can now easily integrate human interaction directly into automated processes without relying on external tools or complex integrations.

In our last post, we showed you how the HCL Universal Orchestrator (UnO) AI Pilot transforms hours of complex scripting into workflow templates built in mere seconds, all thanks to generative AI. But while the AI Pilot is the intelligent front-end that speeds up development, the true power lies in the engine underneath: HCL Universal Orchestrator—the platform designed to tame the chaos of the modern enterprise.

Sophia, the owner of a small but rapidly scaling logistics and delivery company, needs to automate several business processes such as managing package routing, optimizing driver schedules, and the customer support flow. Sophia wants to use a single instance of UnO to manage the different processes without disruptive interactions between them while keeping data separated between business areas.

HCL Universal Orchestrator (UnO) is now available as a true cloud-native SaaS solution bringing intelligent, autonomous process orchestration to enterprises that need to move faster, govern smarter, and scale AI without limits.

Enterprises that win in the next decade will not be the ones that automate the most tasks. They will be the ones that orchestrate the most intelligently, coordinating people, systems, and AI agents as one unified operation.

We are excited to introduce the Settings page, a new centralized, intuitive space designed to give you complete control over your HCL UnO environment.
Whether you are an end user personalizing your workspace or an administrator managing system-wide behavior, the Settings experience brings everything together into a single, powerful hub.
From UI customization to advanced system policies, the Settings page streamlines configuration, improves usability and makes everyday management more efficient.

For years, system administrators in the workload automation space have shared a recurring nightmare: Certificate Rotation Season. As enterprises increasingly rely on workload automation platforms to orchestrate business-critical processes, maintaining secure communication between agents and controllers has become essential.

As 2026 begins, organisations are embedding agentic AI across their tech stacks. Agents now support service management, supply chains, identity and access control, financial approvals, and customer interaction. They observe conditions, recommend actions, and increasingly act on behalf of users and systems. As workflows shift from deterministic processes to decisions shaped by probabilistic models, behaviour becomes faster and more scalable, but also more variable.

Let us begin by understanding Microsoft Power BI, its capabilities, and how the Power BI Plug-in enhances HCL Automation Orchestration users by enabling seamless orchestration of dataset refreshes and monitoring. This integration empowers businesses to maintain real-time, data-driven insights with minimal manual intervention.
The Microsoft Power BI plugin can be downloaded from Automation Hub to enhance your Workload Automation setup.