 Modern automation platforms are increasingly focused on removing friction between systems and people. However, many real-world processes still require human decisions, approvals or data input.
With the introduction of Human Tasks in HCL Universal Orchestrator, workflows can now easily integrate human interaction directly into automated processes without relying on external tools or complex integrations.
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 We are excited to introduce the Settings page, a new centralized, intuitive space designed to give you complete control over your HCL UnO environment.
Whether you are an end user personalizing your workspace or an administrator managing system-wide behavior, the Settings experience brings everything together into a single, powerful hub. From UI customization to advanced system policies, the Settings page streamlines configuration, improves usability and makes everyday management more efficient. Stop Juggling Tools: Why HCL Universal Orchestrator is the Control Plane for Your Hybrid IT3/17/2026  In our last post, we showed you how the HCL Universal Orchestrator (UnO) AI Pilot transforms hours of complex scripting into workflow templates built in mere seconds, all thanks to generative AI. But while the AI Pilot is the intelligent front-end that speeds up development, the true power lies in the engine underneath: HCL Universal Orchestrator—the platform designed to tame the chaos of the modern enterprise.
 For years, system administrators in the workload automation space have shared a recurring nightmare: Certificate Rotation Season. As enterprises increasingly rely on workload automation platforms to orchestrate business-critical processes, maintaining secure communication between agents and controllers has become essential.
 Sophia, the owner of a small but rapidly scaling logistics and delivery company, needs to automate several business processes such as managing package routing, optimizing driver schedules, and the customer support flow.
Sophia wants to use a single instance of UnO to manage the different processes without disruptive interactions between them while keeping data separated between business areas.  HCL Universal Orchestrator (UnO) is now available as a true cloud-native SaaS solution bringing intelligent, autonomous process orchestration to enterprises that need to move faster, govern smarter, and scale AI without limits.
 The conversation around AI and automation has fundamentally changed. When I sat down for a recent executive panel at a CIO day event, the focus was not on if we should automate, but how we orchestrate human expertise and automated intelligence to scale operations in complex environments.
The era of simple Robotic Process Automation (RPA) is ending. We are now in the age of Intelligent Orchestration, where enterprise automation becomes a competitive advantage for agility, not just cost savings.  As 2026 begins, organisations are embedding agentic AI across their tech stacks. Agents now support service management, supply chains, identity and access control, financial approvals, and customer interaction. They observe conditions, recommend actions, and increasingly act on behalf of users and systems. As workflows shift from deterministic processes to decisions shaped by probabilistic models, behaviour becomes faster and more scalable, but also more variable. Continuous adaptation creates both opportunity and exposure, making governance guardrails essential to prevent unintended outcomes. The strategic challenge is no longer whether to use autonomy, but how to govern it so speed does not create risk.
Reduce Development Effort and Speed Up Your Digital Transformation with the HCL UnO AI Pilot12/11/2025  The HCLSoftware Universal Orchestrator (UnO) AI Pilot is a generative AI-powered assistant that simplifies and accelerates the creation of IT automation workflows.
In everyday terms, think of the AI Pilot as a knowledge base of templates and suggestions for your DevOps teams and IT operators. Instead of manually writing complex scripts or piecing together automation steps, a user can describe their desired outcome in plain English, and the UnO AI Pilot generates the corresponding automation workflow.  For enterprise operations, security is non-negotiable. If you’re running Workload Automation with older, default 1024-bit certificates, you’re sitting on a major vulnerability. These keys are aging, slow, and no longer meet modern security benchmarks. The challenge? Replacing them without breaking communication across your entire dynamic agent network and enduring costly downtime.
Fortunately, WA version 10.2.5 introduced the tools and features to make this critical security upgrade surprisingly simple, guaranteed, and seamless. Let's dive into the six rapid steps to replace your default 1K certificates with robust, 4K keys using the powerful Certman tool. |
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